Community Manager

Heritage Office Suites - Round Rock, TX

About the Company:

With two locations in the Greater Austin Area to serve you better, Heritage Office Suites is a provider of full-service flexible workspaces: executive office suites, virtual office, meeting rooms and coworking space, in the fast-growing communities of Georgetown and Round Rock, Texas.

Our mission is to provide entrepreneurs, freelancers, startups and businesses of all sizes with a collaborative office environment, along with the on-demand services needed, to be more productive and innovative. Our all-inclusive workspaces are a cost-effective alternative to traditional office space that allows your business to thrive while staying lean and nimble.

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We are looking for a quick learning self-starter that thrives in an ever-changing, fast environment.

This position is the first impression and front face of Heritage Office Suites Round Rock. The Community Manager is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats and strong multi-tasking skills. The Community Manager must be detail-oriented but can also see who’s coming from a mile away.

The Community Manager serves as the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

  • Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
  • Answering the phones and routing calls as needed.
  • Signing for deliveries and receive and sort mail and packages to their internal destinations.
  • Assisting with social media presence and email marketing.
  • Helping team members with projects such as the center newsletter and event flyers as needed.
  • Perform move-in/move-out functions for all member setups and move-outs.
  • Troubleshoot and resolve member technology issues with professionalism and patience.
  • Conduct sales tours in absence of the General Manager to execute on sales strategy and maintain high occupancy
  • Manage meeting room bookings along with catering
  • Inputting and maintaining accurate data across software platforms
  • Management of local vendors
  • Ordering and maintaining office supplies and inventory.
  • Maintaining shared space cleanliness.
  • Assisting General Manager as needed in planning and executing events.
  • Works alongside the General Manager to develop connections between members, including member introductions, event support, email and print communications

What’s Required:

  • 1-2 years of work experience in sales, hospitality or customer service.
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
  • Exceptional organizational and multi-tasking experience.
  • Experience learning new software programs and a high comfort level around new technologies.
  • Strong knowledge of Social Media platforms (text, image and video) for marketing purposes a plus.
  • Good written and verbal communication and interpersonal skills

Candidates with experience in hospitality and/or property management are encouraged to apply.

To apply, please click Apply Now and include resume and/or cover letter.

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