Front Desk Specialist

Heritage Office Suites - Round Rock, TX

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick-learning self-starter that thrives in an ever-changing, fast environment.

This position is the first impression and front face of Heritage Office Suites Round Rock. The front desk specialist is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats, having strong multi-tasking skills, and must be detail-oriented but can also see who’s coming from a mile away.

The front desk specialist serves are the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

  • Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
  • Answering the phones and routing calls as needed.
  • Signing for deliveries and receiving and sorting mail and packages to their internal destinations.
  • Assisting with social media presence and email marketing.
  • Helping team members with projects such as the center newsletter and event flyers as needed.
  • Perform move-in/move-out functions for all member setups and move-outs.
  • Inputting and maintaining accurate data across software platforms
  • Management of local vendors
  • Ordering and maintaining office supplies and inventory.
  • Maintaining shared space cleanliness.
  • Works alongside the General Manager to develop connections between members, including member introductions, event support, email and print communications

What’s Required:

  • 1-2 years of work experience in hospitality or customer service.
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
  • Exceptional organizational and multi-tasking experience.
  • Experience learning new software programs and a medium comfort level around new technologies.
  • Knowledge of Social Media platforms (text, image and video) for marketing purposes a plus.
  • Good written and verbal communication and interpersonal skills

Candidates with a background in hospitality are encouraged to apply.

About the Company:

With two locations in the Greater Austin Area to serve you better, Heritage Office Suites is a provider of full-service flexible workspaces: executive office suites, virtual offices, meeting rooms, and coworking spaces, in the fast-growing communities of Georgetown and Round Rock, Texas.

Our mission is to provide entrepreneurs, freelancers, startups, and businesses of all sizes with a collaborative office environment, along with the on-demand services needed, to be more productive and innovative. Our all-inclusive workspaces are a cost-effective alternative to traditional office space that allows your business to thrive while staying lean and nimble.