Front Desk Specialist

Werkstatt 360 - Brentwood, TN

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick-learning self-starter that thrives in an ever-changing, fast environment.

This position is the first impression and front face of Werkstatt 360. The Front Desk Specialist is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats and strong multi-tasking skills. The Front Desk Specialist must be detail-oriented but can also see who’s coming from a mile away.

The Front Desk Specialist serves are the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

  • Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
  • Answering the phones and routing calls as needed.
  • Signing for deliveries and receiving and sorting mail and packages to their internal destinations.
  • Assisting with social media presence and email marketing.
  • Helping team members with projects such as the center newsletter and event flyers as needed.
  • Perform move-in/move-out functions for all member setups and move-outs.
  • Troubleshoot and resolve member technology issues with professionalism and patience.
  • Conduct sales tours in absence of the General Manager to execute sales strategy and maintain high occupancy.
  • Inputting and maintaining accurate data across software platforms
  • Management of local vendors
  • Ordering and maintaining office supplies and inventory.
  • Maintaining shared space cleanliness.
  • Assisting General Manager as needed in planning and executing events.
  • Works alongside the General Manager to develop connections between members, including member introductions, event support, email, and print communications

What’s Required:

  • 1-2 years of work experience in sales, hospitality, or customer service.
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
  • Exceptional organizational and multi-tasking experience.
  • Experience learning new software programs and a high comfort level around new technologies.
  • Strong knowledge of Social Media platforms (text, image, and video) for marketing purposes is a plus.
  • Good written and verbal communication and interpersonal skills

Candidates with experience in hospitality and multi-family are encouraged to apply.

About WerkStatt360

Designed with a nostalgic aesthetic of classic automobiles that features a modern twist, Werkstatt 360 provides a workspace with a focus on hospitality and creating a community where people connect and thrive.

Under this approach, everyone can create their ideal environment that best suits their working style to find success and comfort.

Werkstatt 360’s business solutions include private office spaces, virtual offices, and meeting rooms for individuals and companies in the Brentwood community.

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