Member Services Coordinator

Shift Workspaces - Littleton, CO

About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick learning self-starter that thrives on an ever-changing, fast environment.

This position is the first impression and front face of Shift. The Member Coordinator is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats and strong multi-tasking skills. The Member Coordinator must be detail-oriented but can also see who’s coming from a mile away.

The Member Coordinator serves are the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

  • Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
  • Answering the phones and routing calls as needed.
  • Signing for deliveries and receive and sort mail and packages to their internal destinations.
  • Assisting with social media presence and email marketing.
  • Helping team members with projects such as the center newsletter and event flyers as needed.
  • Perform move-in/move-out functions for all member setups and move-outs.
  • Troubleshoot and resolve member technology issues with professionalism and patience.
  • Conduct sales tours in absence of the General Manager to execute sales strategy and maintain high occupancy.
  • Inputting and maintaining accurate data across software platforms
  • Management of local vendors
  • Ordering and maintaining office supplies and inventory.
  • Maintaining shared space cleanliness.
  • Assisting the General Manager as needed in planning and executing events.
  • Works alongside the General Manager to develop connections between members, including member introductions, event support, email and print communications

What’s Required:

  • 1-2 years of work experience in sales, hospitality or customer service.
  • Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
  • Exceptional organizational and multi-tasking experience.
  • Experience learning new software programs and a high comfort level around new technologies.
  • Previous experience with high volume, multi-line phone systems is greatly preferred.
  • Strong knowledge of Social Media platforms (text, image and video) for marketing purposes a plus.
  • Good written and verbal communication and interpersonal skills

About the Company:

Shift Workspaces is Denver’s leading shared workspace provider for ambitious, mid-career professionals seeking concierge-level service in unique, design-forward office spaces. Offering innovative private offices, collaborative open workspace, and refined, intuitive customer service, Shift is a catalyst for personal and professional growth for our members.

With two unique locations in Denver’s city center, Shift caters to professional service providers, small businesses, solopreneurs, and freelancers. Shift Workspaces continues to drive revenue and growth, all while promoting positivity, creativity, and social responsibility within our community. Our growth is fueled by our hardworking team and supportive leadership. Both our team and our members work within a community that values respect, humility, transparency, learning, personal responsibility and celebration

To apply, please click Apply Now and include resume and/or cover letter.

 

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