
In our blog post, “5 Keys to a Successful Serviced Office Company,” Key Number One stressed the importance of filling the role of the Business Center Manager (BCM). Here, I’ll…
In our blog post, “5 Keys to a Successful Serviced Office Company,” Key Number One stressed the importance of filling the role of the Business Center Manager (BCM). Here, I’ll…
Tracking and measuring is often pegged as a low rung priority among many business owners no matter the industry. However, within the serviced office industry, we stand only to gain…
So far my Business Center Best Practice Series has featured tips to better serve the professionals that use workspace industry services. Don’t be misled by the word “Upsell” in the…
In the workspace industry, the site tour is the most valuable piece of sales collateral. Follow these steps to take the efficacy of your tour from average to excellent. …
Earlier in the Business Center Best Practices Series, we did a post on upgrading customer service to customer care. “Make Client Communication Your Priority” was one of the points that…
The serviced office industry is driven by advancements in technology. We’re able to offer remote receptionist services because of the advent of voice-over-IP (VOIP). We can easily schedule our meeting…
Internet marketing experts agree that online reviews on websites like Yelp, Facebook, and Google can do a lot to boost your search engine optimization and drive more traffic to your…
CRM stands for Customer Relationship Manager, and using one is essential to success in the serviced office industry. When we do not accurately track various customer data, we lose the…
[av_textblock size=” font_color=” color=” custom_class=”] The serviced office industry requires exemplary customer service. We actually consider ourselves to be more in the hospitality industry than in the real estate or office industries. In…
Inspired by the great exchange of ideas had during our session, Industry Best Practices at the 2015 Global Workspace Association Conference just two weeks ago, I’ve begun this blog series…